Privacy Policy

Who we are

Agarwal Samaj Connect (“AGSeva”, “we”, “us”) is a community facilitation platform for Agarwal Samaj members and families. It is operated for community connection, matrimonial discovery, jobs, businesses, committee information, and news — not as an open social network for the general public.

Privacy questions and grievance requests may be sent to support@agseva.in or via the Contact page.

Information we process

Depending on how you use the platform, we may process:

• Account — name, email address, password hash, account status, and authentication timestamps.
• Authentication providers — Google sign-in identifiers when you choose Google authentication; WhatsApp OTP challenges when mobile verification is enabled.
• Member profile — mobile number, address fields, gotra, state/city/area/locality, profession-related fields, profile photo, and privacy/visibility choices.
• Matrimonial biodata — profile details you create (including family and preference information), photos, and controlled detail-request messages/decisions/grants.
• Jobs — job listings you post and applications or CV files you submit or receive through employer pathways.
• Businesses — listing information, logos, and contact details you choose to publish.
• Committee — official public role names, designations, and official contact details entered for community representation (not automatically copied from private member profiles).
• News — editorial content and featured images published by administrators.
• Contact enquiries — messages you send through the contact form.
• Technical and security data — session cookies, security logs, rate-limit data, and operational logs needed for reliability and abuse prevention.
• Analytics — only when administrators enable analytics and a valid provider configuration is present (and consent requirements, where configured, are met). Analytics is not active while that module remains off.

How information is used

• To create, secure, and operate your account.
• To show public and member pages according to your choices, module settings, and platform rules.
• To operate jobs, businesses, news, committee, and matrimonial features.
• To verify mobile numbers and deliver authentication codes when WhatsApp OTP is enabled.
• To moderate content, investigate abuse, and protect members.
• To respond to support and contact enquiries.
• To improve reliability and, when analytics is enabled, understand aggregate traffic patterns.

Visibility and sharing

• Public pages may show intentionally public material such as news, public jobs, public businesses, and (when enabled) committee role contacts.
• Member directory visibility respects profile and directory settings. Private contact values are not merely CSS-hidden; access is authorised in application logic.
• Matrimonial private details are not shown to other members unless an approved access pathway exists under the request model.
• Job application CVs are available to the relevant employer/account pathway and authorised administrators, not to the general public.
• When you intentionally publish or share profile, job, business, or committee information, that information may be visible to the audiences you selected or the product rules allow.
• Administrators with appropriate permissions may access records for moderation and support.

We do not sell your personal data.

Legal bases and purpose limitation (India — DPDP preparedness)

We aim to process personal data for clear community-platform purposes: account administration, directory features you use, matrimonial discovery and controlled sharing, jobs and applications, business listings, committee publication, support, security, and (if enabled) analytics. We do not claim that AGSeva is “DPDP certified”. India’s Digital Personal Data Protection framework is evolving; we prepare notices, purpose limitation, consent where relied upon, access/correction pathways, and security measures appropriate to a community platform.

• Notice — this policy and in-product explanations describe categories of data and purposes.
• Consent and controls — visibility toggles, opt-in directory choices, and matrimonial request acceptance govern sensitive sharing where the product relies on your choices.
• Correction — you may update profile and related records through account tools, or request help via support.
• Deletion / erasure — you may request deletion subject to lawful retention needs (for example security logs, dispute records, or legal obligations).
• Withdrawal / visibility — you may tighten privacy settings or stop using features; some residual operational records may remain for security and integrity.
• Grievance contact — support@agseva.in.

Cookies and analytics

Essential cookies are used for session and security purposes. Optional analytics cookies or tags are used only when administrators enable analytics and a valid provider configuration is present. See the Cookie & Analytics Policy.

Security

We apply technical and organisational measures appropriate to a community platform, including password hashing, access control, activity logging for sensitive actions, and encrypted storage of selected integration secrets. No online service can guarantee absolute security.

Retention

We retain information while your account is active and as needed to provide the service, comply with law, resolve disputes, and enforce platform rules. Some security and operational logs are retained for limited periods. Matrimonial, job, and business records follow product lifecycle and moderation states.

Children

The platform is intended for adult community members and families managing adult matrimonial and professional information. It is not directed at children.

Changes

We may update this policy as the product evolves. The “Last updated” date at the top of this page will change when we do. Material changes may also be highlighted through platform notices where practical.

Social and external authentication

If Google Login is enabled, AGSeva may receive basic authentication identity from Google to create or link your account (for example name and email confirmed by Google). Provider tokens/credentials are handled securely and are not used beyond authentication. Your AGSeva account remains subject to AGSeva privacy and visibility controls.

Meta / WhatsApp verification

If WhatsApp OTP is enabled by administrators, your mobile number is sent to Meta/WhatsApp only to deliver the requested authentication OTP. We do not claim WhatsApp is used when that module/provider is disabled.

SMS OTP providers

If MSG91 or Fast2SMS is selected as the mobile OTP provider, your mobile number and OTP-related information may be transmitted to that provider solely for verification and security purposes.

Email OTP

When email verification uses one-time codes, your email address receives a short-lived verification code. Codes expire and are stored hashed (not as reusable plaintext) after processing.

Account deletion

Members can request account deletion from Account settings or via support (see the Data Deletion page). After a valid request the account is immediately disabled and hidden from discovery. AGSeva operates a 30-day recovery period as platform policy (not a claim that law requires 30 days). After that period an administrator may permanently purge data. Limited records may be retained for security/legal obligations. We do not sell personal data.

Privacy or grievance requests: support@agseva.in

Contact

Questions about this policy: support@agseva.in · Contact form · Data deletion instructions